Terms and Conditions

Terms

Pre-Payments

ALL RESERVATION REQUESTS  will cause The Passengers Credit Card to be Pre-Authorized for $20.00 dollars and Payment Will be Received and/or Processed Beginning One Week Prior to Travel, Otherwise There is no Contract or Reservation. Once A Reservation Request Has Been Received and A Credit Card Pre-Authorization Has Been Approved a Reservation Now Exists. A Reservation Request Made Within Seven Calendar Days of Travel Will Be Processed Immediately or Payment is Due Immediately at the Time the Reservation Request is Made. A Reservation Will Exist Once Payment is Received. A Dispatcher Fee of $20.00 Will Apply for all Cancellations. A Dispatcher Fee for an Uncompleted Trip Due to Reasons Beyond the Driver's Control Will be Charged on a Prorated Basis.  

Cancellations

Cancellations Without 24-hour Notice Will be Charged the Full Rate and NOT REFUNDED. At the Discretion of the Management, Cancellations Within the 24-HourNotice Period May be Held as a Credit for Future Travel. The Passenger is Hereby Made Aware That Any Change to the Reservation Once the Reservation is Made Will Likely Cause a Time Conflict With Other Passengers and Will Only be Considered at the Discretion of the Management. A Separate Agreement May be Required in this Instance For Passengers Making Changes to Existing Reservations.  

Refunds

Cancellation Refunds will be Processed in a Timely Manner not to exceed 10 Business Days after Written Request of Refund is Received.  

Pickups

Pickups Between the hours of 10:00pm and 7:00am are Assessed a $20.00Early/Late Pickup Fee. At the Driver's Discretion, Earlier Departure Times from Santa Cruz May be Required to Account for Road Conditions and Driving Times. If this Occurs, the Early/Late Pickup Fee Will Not be Assessed Unless Already Contracted For.   

Service Area

The Regular Service Area Includes: Santa Cruz, Capitola, Soquel, Aptos (north of Park Ave. Exit), Scotts Valley, Felton. Not Included are Watsonville, Davenport, Bonny Doon, Brookdale, Boulder Creek, Aptos (south of Park Ave.) For These Areas Not Included  a $15 Extra Mileage fee Will Be assessed. $25 dollars for Watsonvillle.  

Conduct

Disorderly Conduct Inside the Vehicle is Disrespectful to the Other Passengers, the Driver and is Unsafe. Disorderly Conduct Will Not be Tolerated. Two Warnings Will be Given to Passengers who are, in the Driver's Opinion, being Disorderly. If the Passenger's Disorderly Conduct Continues After Two Warnings are Given, The Passenger Will Then be Considered in Violation of his or her Agreement to Abide by the Terms and Conditions Herein Set Forth (Breach of Contract). Additionally, The Passenger Will Then be Asked to Exit the Vehicle at the First Safe Opportunity. The Passenger Will, Also, Forfeit the Right to Receive any Reimbursement for any Portion of the Trip in Which the Incident Occurred. In Addition, the Police and Other Transportation Companies in the Area Will Be Notified of the Incident.